FAQs

These FAQs should help you prepare your rebate for submission and/or answer common questions.

How do I claim?
  1. Complete the online submission form. Your reward will be mailed to the information you provided in the Customer Information section.
  2. Upload any required documents or images along with your submission.
  3. Review the information provided for accuracy.
  4. Select the Submit button to successfully complete the submission process.
  5. You will be directed to a Thank You page and provided with a Tracking Number. Retain this number for your records.
I purchased more than one of the qualifying products. Can I submit a claim for multiple products?
  • Review the terms and conditions to determine if the promotion has any product or redemption limits.
  • If you are not given the option to select a product quantity, you will need to create a new submission to redeem a reward for multiple product purchases. You will be required to provide a proof of purchase for each additional product.
  • If you are given the option to add another product, just click add and select another eligible product you purchased. You will be required to provide a proof of purchase for each additional product.
I do not see the product I purchased listed as an available option.

Review the terms and conditions for the promotion to determine what products are eligible for the promotion.

I do not have a copy of my proof of purchase, receipt, or other required documentation. Can I still submit for this promotion?

Required documentation must be provided in order to process a valid submission. If you do not provide the required documents, your submission will be invalid. Contact the seller to request a copy of your proof of purchase, receipt, or other required document.

How do I add files or upload additional items to my submission?
  1. Select "Images." A pop-up window will open.
  2. Locate the image you want to submit from your computer files or take a photo from a mobile device. Select "Upload."
  3. Your files will appear on the submission page.
  4. If you need to provide additional images, select "Images." You may add up to eight files.
  5. Once complete, select "Upload" and your files will begin uploading.
  6. Wait until the upload is completed before proceeding.
My additional files/images did not successfully upload.

Confirm that the files are in the correct format (JPG, GIF, PDF or PNG). Your file may have exceeded the size limit of 10 MB per image.

How many files/images can I add to my submission?

A maximum of eight files can be added to each submission.

How long will it take for my submission to be processed?

The submission process takes 6–8 weeks unless otherwise specified in the promotion terms and conditions.

What is a tracking number and why do I need it?

A tracking number is a unique code assigned to your submission. Knowing your tracking number will allow you to track your submission online. It will also help customer service representatives locate your submission should you need any assistance.

I did not receive an email confirming my submission.

The confirmation email containing your tracking number was sent to the email address you provided at the time of submission. If you are still unable to locate this email, visit the Contact Us page to speak with a customer service representative.

What type of reward will I receive? Can I request a different reward option?

The reward will be defined in the terms and conditions for the promotion. If you have the option to choose a different reward, you will be asked to make your selection during the submission process.

How will I receive my reward?

Your reward will be shipped to the address provided in the Customer Information section of the submission process.

Is there a limit on the number of times I can submit for this promotion?

Review the terms and conditions for the promotion to verify if there are any product or redemption limits.

Why is my submission invalid?

The information provided during the submission process did not meet the requirements of the promotion. Review the promotion terms and conditions. If you believe your submission is invalid in error, visit the Contact Us page to speak with a customer service representative.

Why have I not received my reward yet?

Visit Track a Submission to determine if your submission is valid. If it has been more than 30 days since you submitted your claim, visit the Contact Us page to speak with a customer service representative.

I've lost my tracking number. How do I retrieve it?

Your tracking number was sent to the email address you provided at the time of submission. If you are still unable to locate your tracking number, visit the Contact Us page to speak with a customer service representative.

Why can I not submit for a promotion?

The promotion may have ended or the rebate limit has been exceeded. Please review the terms and conditions for promotion details.

I am having difficulties using the website.

Please visit the Contact Us page to speak with a customer service representative.

Promotion Specific FAQs

These FAQs should answer most questions you have about your specific promotion from Elanco.

How do I submit my claim online?
  1. Complete the online submission form. Your reward will be mailed to the information you provided in the Customer Information section.
  2. Upload any required documents or images along with your submission.
  3. Review the information provided for accuracy.
  4. Select the Submit button to successfully complete the submission process.
  5. You will be directed to a Thank You page and provided with a Tracking Number. Retain this number for your records.

Mailing address for the Elanco Rebate Center

What is the mailing address for the Elanco Rebate Center?

Mailing address:

Elanco Rebates

Offer #

PO Box 540031

El Paso, TX 88554-0031

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